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Support Agent

  • Full Time
  • St. Catherines
  • Applications have closed.

Accenture

accenture

Job description

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
A professional at this position level within Accenture has the following responsibilities:

  • Solves routine problems largely through precedent and referral to general guidelines.
  • Interacts within own team and with direct supervisor.
  • Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
  • Decisions impact own work.
  • Individual contributor as a part of a team, with a predetermined, focused scope of work.

Duties

  • Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
  • Improve client’s experience by driving optimal and appropriate product adoption
  • When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
  • When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
  • Become an expert on all Social Media Advertising solutions.
  • Ability to identify trends and solve problems.
  • Providing vital product insights & feedbacks, from their own experience using the Social Media Products and sharing the feedback from the Social Media Advertisers.
  • Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products.
  • Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.

Basic Qualifications

  • 1 year of experience in Customer Service
  • High School Diploma or equivalent
  • Good to excellent computer skills with technical expertise

Preferred Qualifications

  • Technical experience, digital experience a plus
  • Experience using social media
  • Experience in working in a sales environment with sales targets or quotas
  • Familiarity with online advertising products

Professional Skill Requirements

  • Excellent listening and interpersonal skills
  • Exceptional grammar and typing accuracy skills
  • Superior writing skills
  • Good to excellent computer skills
  • Ability to work independently and exercise good judgment
  • Dedication to continuous improvement and customer service excellence
  • Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
  • Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience
  • Ability to work creatively and analytically in a problem-solving environment
  • Identify areas where clients can improve how they use our solutions
  • Self-driven with attention to detail and follow through
  • Eagerness to contribute in a team-oriented environment
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
accenture

Job description

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
A professional at this position level within Accenture has the following responsibilities:

  • Solves routine problems largely through precedent and referral to general guidelines.
  • Interacts within own team and with direct supervisor.
  • Receives detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
  • Decisions impact own work.
  • Individual contributor as a part of a team, with a predetermined, focused scope of work.

Duties

  • Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
  • Improve client’s experience by driving optimal and appropriate product adoption
  • When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
  • When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
  • Become an expert on all Social Media Advertising solutions.
  • Ability to identify trends and solve problems.
  • Providing vital product insights & feedbacks, from their own experience using the Social Media Products and sharing the feedback from the Social Media Advertisers.
  • Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products.
  • Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.

Basic Qualifications

  • 1 year of experience in Customer Service
  • High School Diploma or equivalent
  • Good to excellent computer skills with technical expertise

Preferred Qualifications

  • Technical experience, digital experience a plus
  • Experience using social media
  • Experience in working in a sales environment with sales targets or quotas
  • Familiarity with online advertising products

Professional Skill Requirements

  • Excellent listening and interpersonal skills
  • Exceptional grammar and typing accuracy skills
  • Superior writing skills
  • Good to excellent computer skills
  • Ability to work independently and exercise good judgment
  • Dedication to continuous improvement and customer service excellence
  • Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
  • Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience
  • Ability to work creatively and analytically in a problem-solving environment
  • Identify areas where clients can improve how they use our solutions
  • Self-driven with attention to detail and follow through
  • Eagerness to contribute in a team-oriented environment
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

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